Story: Wanted to write and tell you how much we enjoyed staying at your campground last Saturday. We had driven all day and were tired and ready for a rest. This gentleman that checked us in and took us to our site was so nice. We enjoyed your RV park for all the beautiful shade and pretty flowers.
We have already told our friends that when they are traveling your way, this is where they want to stop!
Thank you again
Joe and Sandy McNichols
Name: Sharon Mangels
Story: Just a note of thanks for making the purchase of my new Open Range a pleasant experience.
I appreciated the way you do business at Coachlight. All of the employees I worked with, Eric, Scott, and Barbara were very helpful and so courteous.
Thanks again,
Sharon Mangels
Name: Jama Gilpin
Name: Brian
Please consider me a very happy customer and I would recommend your dealership to my friends.
Brian
Story: Just a note saying thank you for your service and web site. Being director of the Nebraska Good Sams it gives me great joy when I can say, I know of an RV dealer that has great sales & service. It also helps when I can give folks a web site to go that is a very good one.
Thank You
Fred Hatch
Director Nebraska Good Sam Club
Story: I want you to know that I really appreciated the excellent help I received from Doyle today to help me fix the problem I had with the tire pressure on my Trip Tek,
He knew EXACTLY how to fix this long process without any hesitation. When we were on vacation in September, I stopped at two authorized Newmar dealers that did not have the knowledge to correct my problem.
He is definitely a big asset to your service department.
Regards
John Conkright
Story: I want to say Thanks to Doug and his staff for the pleasant and complete and complete delivery of our new Kountry Star. A special Thanks to Eric for his excellence in going through every feature, door and drawer. Some he repeated for our many questions.
Everyone at your business was always going the extra mile to make the event successful.
Regards
Bill & Joyce Whipple
Story: Letter to Mathew Miller - President Newmar Corporation for Good Service
Dear Mr. Miller,
It has been almost one year since you facilitated the sale of my troubled 2006 Ventana 3933 and the purchase of my new 2008 Ventana 3933 through Coachlight RV in Carthage, Mo.
I wanted to take a few moments to thank you once again for your excellent handling of the transaction.
My new Ventana has been absolutely terrific and I have enjoyed many miles and months of trouble free RV'ing... thank you, thank you!
I would also like to once again recognize your Mr. Klotz who handled the majority of the Newmar coordination, trade-in assistance and introduction to Marty and Doug Lown at Coachlight RV...an absolutly wonderful dealer that I can't say enough good things about. I really wish we had a dealer like thim in Southern California...what a difference that would make.
In previous correspondence I had talked about Newmar's Guiding Principles - Courtesy, Fairness, honesty, Integrity, Morality, Reasonableness and Reliability.
I am once again convinced that you and your staff believe in them and that they were not just words written down to impress the outside world.
I am now a happy and committed Newmar owner and of course I will be sharing that satisfaction with all of my fellow RVer's and potential customers that I may be in contact with throughout the coming months and years.
Currently I am planning on a three week trip in June to visit family and friends in the Midwest and on the East coast. One of the family visits will be in northern Indiana and I would so much appreciate the opportunity to take a Newmar factory tour while visiting the area...would that be possible to arrange? Please let me know...
Again, thank you very much.
Sincerely
Jeff Kelly
Name: Jerry and Janet Magnuson
Story: Just a quick note to thank you both and your team for the outstanding customer service surrounding the recent purchase of our 2003 Newmar Essex motor home. From our first contact with Coachlight RV via the Internet until we drove away from your dealership, my wife and I were continually impressed with Coachlight’s commitment to every detail of our transaction. We still can’t believe it!
Please tell everyone there just how much Janet and I appreciate their kindness and support, it was truly a Coachlight Team effort.
Name: Terry Bengtson
Story: We have purchased two units from Coachlight and found them to be an outstanding company to deal with and their service is just great with a great staff. Prior to these two units we always had to return to the factory to get quality service. We no longer need to return to the factory, as the service at Coachlight is equal to factory service. Plus, you don't need to be out of your unit at 6 AM and have it disappear until 3 PM. The Coachlight RV Park is an outstanding facility with great sites, full hook-ups and free WiFi.
Name: James StClair
Story: My wife and I satyed in your park and June. She and I really liked the park and the service was great. If we are in Carthage again we will stay at your park.
Name: Bob
Boddicker
Story: CHIEFS!! I love the chiefs, and my RV from
Coachlight lets me be the pride of the tailgaters! Now I can not only go to all
their games at Arrowhead, but I can show my support for our team when they're on
the road too! Thanks Coachlight!
Name: Frank
Johnson
Story: Good service
Name: Jerry &
Barbara Tibbetts
Story: The employees at Coachlight go above
and beyond to help customers be completely satisfied with repairs to their
coaches. You will never find a more friendlier and knowledgeable staff anywhere.
For these reasons, Coachlight has earned the Customer Satisfaction Awards for
many, many years. Marty Lown is a wonderful, caring person and his qualities
reflect through his staff. Coachlight is, and always will be, our second family.
That is why, we highly recommend Coachlight to anyone for service or even buying
a new/used RV. They will treat you like family.
Name:
Thomas
Story: Nice site!
Name: Jon & Jane
Jones
Story: We love our RV from Coachlight! Now that the
kids are out of the house, we wanted to see some of this great country, and
Coachlight gave us the freedom to do that, and at a price we could
afford!
Fred Hatch from Nebraska
Just a note saying thank you for your service and web site. Being director of the Nebraska Good Sams it gives me great joy when I can say, I know of an RV dealer that has great sales & service. It also helps when I can give folks a web site to go that is a very good one.
Thank You
Fred Hatch
Director Nebraska Good Sam Club
Brian from Missouri
Just wanted to praise your dealership for being such an outstanding business to deal with. Doug was great to work with and I found all your support folks very efficient and friendly. The trailer was perfect and the only problem was the freezing rain Saturday morning. Left the dealership at 9:30 and drove in rain until Springfield.
Please consider me a very happy customer and I would recommend your dealership to my friends.
Brian
Jama Gilpin from Missouri
Thanks to Doug for the straightforward sales and Scotty et al for the excellent service on our new 2010 Open Range 340FLR travel trailer. I feel like I'm living in a condo on wheels! Open Range reminds me of Montana with its high quality and at-home practicality. Out of all the dealers I talked with around the country, Coachlight not only gave us the best deal, but they are close to home and are excellent after the sale (bought an Outback from them a few years ago). We were able to get into a unit that was above and beyond my expectations! Thanks, Coachlight! My family and I will enjoy our Journeyer for years to come.
Jama R. Gilpin, M.D.
Sandra McNichols from Missouri
Wanted to write and tell you how much we enjoyed staying at your campground last Saturday. We had driven all day and were tired and ready for a rest. The gentleman that checked us in and took us to our site was so nice. We enjoyed your RV park for all the beautiful shade and pretty flowers.
We have already told our friends that when they are traveling your way, this is where they want to stop!
Thank you again
Joe and Sandy McNichols
Sharon Mangels from Missouri
Dear Marty,
Just a note of thanks fir making the purchase of my new Open Range a pleasant experience.
I appreciated the way you do business at Coachlight. All of the employees I worked with, Eric, Scott, and Barbara were very helpful and so courteous.
Thanks again,
Sharon Mangels
